I bought a Ryobi petrol brushcutter / strimmer at the beginning of June from Tooled-Up.com and their service was excellent.
However, the strimming head fell off and the bolt that holds it on wouldn't go back because the corresponding internal thread was damaged. I emailed Tooled-Up.Com twice but heard nothing back in 5 days!
I then called them and spoke to a guy in their technical department called Andy, who dealt with the matter perfectly. I emailed him a copy of the email I sent to sales and he rang to say a replacement part has been despatched!
Great company but call if you have problems - don't email!
About Me
- Neil Hoskins of ManSys
- Tweeting at NeilHoskins, playing football at a senior level (that's veteran rather than superior!), golf at a poor level and generally helping to make ManSys a success.
Andy called me back from 0208 805 3535 - this may be a good number to call instead of their 0844 number?
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